FAQ

1. What is your return policy?

We offer a 5-day return window on eligible products.
If there’s an issue with your order (damaged, defective, or incorrect item), you can request a return within 5 days of delivery.

2. How do I request a return?

Email us at primahubofficial@gmail.com with:

  • Your Order ID
  • Reason for return
  • Photos or unboxing video (for damaged/defective items)

Our team will guide you within 24–48 hours.

3. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) across most locations in India.
You’ll see the option at checkout if it’s available in your area.

4. How long does delivery take?

  • Processing time: 1–2 days
  • Delivery time: 4–7 days (depending on location)

You’ll receive tracking details once your order is shipped.

5. Are there any items that cannot be returned?

Yes, returns are not accepted for:

  • Used or damaged items (after delivery)
  • Customized or personalized products
  • Hygiene-sensitive items
  • Clearance / final sale products

6. Can I return a product if I don’t like it?

Returns for change of mind are not accepted.
We recommend checking product details carefully before ordering.

7. What if I receive a damaged or wrong item?

If your item is damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Share clear photos/video

We will arrange a replacement or full refund at no extra cost.

8. Who pays for return shipping?

  • If it’s our mistake (damaged/wrong item) → We cover it
  • For other approved cases → Customer covers return shipping

9. How will I receive my refund?

  • Prepaid orders → Refunded to original payment method
  • COD orders → Refund via UPI or bank transfer

10. How long does it take to get a refund?

Once we receive and inspect the product:

  • Approval update: within 2–3 days
  • Refund processed: within 5–7 business days

11. Can I exchange a product?

Exchanges are only available for:

  • Damaged items
  • Incorrect products

Subject to stock availability.

12. Do I need to record an unboxing video?

Yes, we strongly recommend recording an unboxing video.
It helps us verify issues quickly and ensures faster resolution.

13. How can I track my order?

Once shipped, you’ll receive a tracking link via SMS/Email.
You can use it to track your order in real time.

14. What if my order is delayed?

Delays can happen due to logistics or high demand.
If your order is delayed beyond the expected time, contact us—we’ll assist you promptly.

15. How can I contact Prima Hub?

📧 Email: primahubofficial@gmail.com
We typically respond within 24 hours.