Shipping policy

 

At Prima Hub, we aim to deliver your orders quickly, safely, and reliably across India.

📦 Order Processing

  • Orders are processed within 1–2 business days
  • Orders placed on weekends or public holidays are processed on the next working day
  • During peak sales or high demand, slight delays may occur (we’ll keep you informed)

🚀 Shipping & Delivery Time

  • Standard Delivery: 4–7 business days after dispatch
  • Delivery timelines may vary based on your location

👉 Remote areas may take slightly longer.

💸 Shipping Charges

  • Free Shipping on selected products or minimum order value (as shown at checkout)
  • Any applicable shipping charges will be clearly displayed before payment

📍 Delivery Coverage

  • We deliver to most locations across India
  • Some remote or restricted areas may have limited service

If your location is not serviceable, our team will contact you.

📦 Order Tracking

  • Once your order is shipped, you’ll receive a tracking link via SMS/Email
  • You can track your order in real-time through our courier partner

❌ Failed Deliveries

Delivery may fail if:

  • Incorrect address or contact number
  • Customer unavailable

👉 In such cases:

  • Courier will attempt delivery 2–3 times
  • If unsuccessful, the order may be returned to us

Re-shipping may require additional charges.

📦 Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on availability.
You will receive separate tracking details if applicable.

⚠️ Damaged or Missing Orders

If your order arrives damaged or incomplete:

  • Contact us within 48 hours of delivery
  • Share clear photos and unboxing video

👉 We will arrange a replacement or refund after verification.

🚫 Important Notes

  • We do not deliver to PO Box addresses
  • Delivery timelines are estimates and may be affected by logistics, weather, or external factors
  • Prima Hub is not responsible for courier delays, but we will assist in resolving issues

📧 Need Help?

For any shipping-related queries, contact us:
primahubofficial@gmail.com

We aim to respond within 24 hours.

Thank you for shopping with Prima Hub — Premium meets everyday. ✨